Privacy policy
This policy explains which data Rozmova, an AI chat for websites, processes when you visit our website or write in a Rozmova chat on a client's website, why we need it, who we share it with and how to ask us to delete it. The text is a draft: a lawyer has not reviewed it yet.
Updated:
Draft pending legal review
This is a draft. Until a lawyer reviews it, it is not an official document and may change. The Ukrainian version is the primary one.
Who processes the data?
Rozmova is a product of the DForce team ("we"). Full legal entity details are to be confirmed. For data questions, write to a.bakhtalovskyi@dforce.com.ua.
When you write in a Rozmova chat on a client's website, that client is the controller of your data and we process it on the client's behalf. The terms are set out in the data processing agreement (in Ukrainian).
What data does this website collect?
The Rozmova website sets no cookies and uses no analytics or advertising trackers. If you email us, we receive your email address and the message and use them only to reply and arrange a pilot.
What data does the Rozmova chat collect on clients' websites?
- The conversation text: your questions and the replies of the bot or a manager.
- Contacts you leave in the chat yourself: name, phone, email and details of your request.
- A visitor identifier: a random code the widget stores in the browser (localStorage) when you open the chat. It links your messages into one conversation. The widget sets no cookies.
- The page address where you started the conversation, without the part after «?». The client sees it in analytics as the entry page.
- Technical request data needed to run the service and protect it from abuse. In particular, the server uses the IP address to limit the request rate.
If you write to a client's bot in Telegram or Viber, messages also pass through those messengers under their rules.
Why do we need this data?
- To answer your question from the client's knowledge base.
- To pass your request to the client's manager: by email, Telegram or the CRM the client chose.
- So the client can see conversations in their dashboard and reply personally.
- To detect technical errors and protect the service from abuse.
We do not sell data and do not use conversations for advertising.
Who do we share data with?
Only with services Rozmova cannot work without: generating answers, searching the knowledge base, sending emails. The list with the purpose of each: subprocessors.
How long do we keep data?
Conversations and leads are kept while the client uses Rozmova. When a pilot or contract ends, we delete the client's conversations, leads and knowledge base on request. Exact retention periods are to be confirmed.
How can you get, correct or delete your data?
If you wrote in a chat on a client's website, contact that client first: they control the data. You can also write to us at a.bakhtalovskyi@dforce.com.ua, and we will help the client fulfil your request. Your rights are set by the Law of Ukraine "On Personal Data Protection"; the full list will be added after legal review.
What happens if this policy changes?
We will update this page and the "Updated" date under the heading. We will notify clients of material changes by email.