Subprocessors
Here is the list of third-party services Rozmova passes some data to, so that the bot can answer, search the knowledge base and send lead notifications: what each one is for and which data it receives. The text is a draft: a lawyer has not reviewed it yet, and some rows are still being confirmed.
Updated:
Draft pending legal review
This is a draft. The list may grow, and rows marked «To be confirmed» are still being filled in. The Ukrainian version is the primary one.
Which services do we pass data to?
| Service | Purpose | Data it receives |
|---|---|---|
| Anthropic | Generating bot answers (Anthropic Claude models) | Conversation text and the parts of the client's knowledge base needed for the answer |
| Voyage AI | Knowledge base search: turning texts into vectors (embeddings) | Texts of the client's knowledge base and visitors' questions |
| Resend | Sending emails: lead notifications and service emails | Recipient address, contacts and lead details in the email text |
| Hosting and database (to be confirmed) | Storing and processing service data | All service data |
| Technical error monitoring (to be confirmed) | Detecting service failures | Error type and technical request details, without message text |
What is not our subprocessor?
Services the client connects personally: their Telegram and Viber bots, Bitrix24 or another CRM via webhook, their email. Data goes there under the client's settings, and the client controls it.
Anthropic is a special case. During the pilot, requests go from our Anthropic account. After the pilot the client connects their own key, and requests go from the client's account. A lawyer will confirm how to formalise this.
Where is the data stored?
The data storage location is to be confirmed. We will add it here as soon as it is confirmed.
How do we announce new subprocessors?
We update this page and the "Updated" date under the heading, and notify clients by email. Questions: a.bakhtalovskyi@dforce.com.ua. How we process data: privacy policy and data processing agreement (in Ukrainian).