Rozmova: questions and answers

Rozmova is an AI assistant for websites. The bot answers visitors from your knowledge base: site pages, Google Docs and product feeds. When a visitor is ready to order, the bot collects the contact and sends you the lead by email, Telegram, Bitrix24 or a CRM via webhook.

What exactly the bot can do: Rozmova capabilities (in Ukrainian).

From your knowledge base: site pages (up to 3,000 pages via the sitemap), Google Docs and YML or Google Merchant product feeds. The knowledge base is refreshed nightly and on demand with the Refresh button.

Questions with no answer in the knowledge base go into the unanswered-questions report, which shows what to add. More: the knowledge base (in Ukrainian).

In a classic live chat a person answers, and at night the chat is usually silent. An AI bot answers by itself within seconds, 24/7, and hands the conversation to an operator when needed.

The difference in detail: live chat for a website (in Ukrainian).

Yes. On paid plans the bot follows a sales playbook: it clarifies the need, suggests a suitable product or service and leads to the next step, such as leaving a contact. The AI drafts the first version of the playbook, and you edit it.

How it works: sales and leads (in Ukrainian).

Yes. All conversations are visible in the dashboard. Visitors can rate the bot's answers, and leads and analytics can be exported to .xlsx or CSV.

You pay Anthropic for AI directly from your own key, for the bot's actual answers. There is no markup from us: we do not resell tokens or sell "credits". You pay us only a fixed platform fee.

Estimate as of 21 October 2026: ≈ $0.014–0.02 per bot answer. What that means per month for each plan at the full limit is shown in the table “Monthly AI cost if you use the whole limit” on the pricing page. In practice it is less: the limit is rarely used in full.

The method is described in the article the cost of an AI chatbot answer (in Ukrainian).

You create the key at platform.claude.com, in the API keys section. You need an Anthropic account and a card that can pay in dollars. Copy the key and paste it in the Rozmova dashboard on the Costs page. From then on conversations go through your key.

We recommend setting a spending limit in the Anthropic console right away. Neither you nor platform admins can see the key in the dashboard, only its last 4 characters. The server uses it only for requests to Anthropic.

Not ready for a key yet? For the first 14 days of the pilot the bot runs on our key. We will help with the key on a call.

An answer is one message the bot wrote to a visitor using AI. Plan limits count bot answers, not website visits.

A conversation is the whole dialogue with one visitor. On average it is ≈ 4 bot answers (estimate as of 21 October 2026). So the number of conversations in the plans is a guide, and visits are only a hint for choosing a plan.

Visitors are not left without a reply: instead of a bot answer they see a contact form and can leave their details. The limit resets on the 1st of the next month at 00:00 UTC.

At 80% of the monthly limit the owner gets a warning, so there is time to move to a bigger plan. There is also a daily cap: 15% of the monthly limit, but at least 50 answers. It protects your key from bot attacks on the chat, and it counts the last 24 hours, so answers resume by themselves.

No, but the cache does not cover every answer. With the sales playbook off, a repeat of a common first question in a conversation may come from the answer cache, and it does not count towards the plan limit. With the sales playbook on, and for later questions in a conversation, the bot answers afresh.

Answers containing a card number, an IBAN or a phone number that is not in your knowledge base are never shown to other visitors from the cache.

One widget per account works on several of your domains, for example the main website and a landing page. They share the answer limit.

Several separate widgets, for example for different brands, are available on the Custom plan.

Yes. Prices are in US dollars, and you pay the invoice in hryvnias at the NBU rate on the invoice date. There is no online payment on the website yet: we issue an invoice.

The AI is paid separately: directly to Anthropic, in dollars, from your card.

Not yet. There is a free pilot on request: for 14 days the bot works on your website on our Anthropic key, and you see real conversations and leads before you pay. The answer volume for the pilot is agreed in your request to match your traffic.

After the pilot you choose a plan and connect your own key. Request a pilot, and we will arrange the launch.

No. Each client's data is isolated at the database level (row-level security). The dashboard shows only the conversations, leads and knowledge base of your account.

Answers are generated by the Anthropic Claude model via the API. Knowledge base search works through Voyage AI, and lead emails are sent by Resend. The full list: subprocessors.

Rozmova does not train models on your data. In each conversation the bot finds the relevant parts of your knowledge base and passes them to the model together with the visitor's question. How this works: what RAG is in plain words (in Ukrainian).

In a separate table that the dashboard cannot read. Neither you nor platform admins can see the key in the dashboard, only its last 4 characters. The server uses it only for requests to Anthropic. You can delete or replace the key at any time on the Costs page.

The bot is protected against such attempts. It receives the visitor's text and the content of site pages as data, not as its own instructions: faking service markup in the chat does not work. Answers containing a card number, an IBAN or an unknown phone number are not repeated to other visitors from the cache.

The conversation text and the contacts the visitor left: name, phone or email. The widget also sends the address of the page where the conversation started (without the part after «?») and a random visitor ID. The server uses the IP address to limit the request rate. How we handle them: privacy policy.

In the language the visitor writes in: ≈ 41 languages in total (estimate as of 21 October 2026). The bot detects the language of every message, so the visitor can switch languages mid-conversation.

The buttons and labels of the widget itself are in Ukrainian or English.

Yes. The bot answers in the language the visitor writes in, including Russian. The buttons and labels of the widget itself are in Ukrainian or English.

You give us your website address, we set up the knowledge base and where leads go together, and then you paste the widget code into your site template. There is no self-signup yet: it starts with a pilot request.

All steps in order: how it works.

Usually not. The widget code is one line added to the site template. Guides for popular platforms: Horoshop (in Ukrainian) and WordPress (in Ukrainian).

The knowledge base is refreshed nightly and on demand with the Refresh button in the dashboard. If you changed prices during the day and want the bot to know right away, press Refresh.

Up to 3,000 pages via the sitemap. Besides site pages, the bot reads Google Docs and YML or Google Merchant product feeds.

Yes, if they are your domains: one widget per account works on several of your domains and they share the answer limit. Several separate widgets, for example for different brands, are on the Custom plan, see pricing.

In Telegram and Viber. Telegram needs your own bot created with BotFather: you paste its token into the Rozmova dashboard, and the bot answers from the same knowledge base as the website widget.

How to connect: Telegram (in Ukrainian) and Viber (in Ukrainian).

To email, Telegram, Bitrix24 (lead or deal, with an assignee) or any CRM via an HTTPS webhook. Telegram notifications work once you connect your own Telegram bot.

More: integrations (in Ukrainian).

Yes, via an HTTPS webhook: Rozmova sends the lead to the address your CRM gives you. The only native integration today is Bitrix24.

How to set it up: CRM via webhook (in Ukrainian) and Bitrix24 (in Ukrainian).

Yes. The bot can hand the conversation to an operator, who continues it from the dashboard. If nobody is online, the bot shows a contact form so the lead is not lost. Paid plans have unlimited operator seats.