Terms of use
These terms describe how we give access to Rozmova, an AI chat for websites, how the pilot and payment work, who pays for the AI, which limits apply and who is responsible for what. The text is a draft: a lawyer has not reviewed it yet, and the final terms for each client are set by a contract.
Updated:
Draft pending legal review
This is a draft. Until a lawyer reviews it, it is not an offer or a contract and may change. The Ukrainian version is the primary one.
What is Rozmova?
Rozmova is a service of the DForce team: an AI assistant that answers visitors of a client's website from the client's knowledge base and hands leads to a manager. Full legal entity details are to be confirmed.
How do you get access?
We open access by invitation; there is no self-signup or online payment. You can start with a pilot: for 14 days the bot runs on the client's website on our Anthropic key. Write to us via the contacts page.
How is payment calculated?
The client pays us a fixed platform fee for the chosen plan. Prices are in US dollars, invoices are paid in hryvnias at the NBU rate on the invoice date. Current prices and limits: pricing.
Who pays for the AI?
After the pilot the client connects their own Anthropic key and pays Anthropic for AI directly for actual use, with no markup from us. The client is responsible for a valid key and balance. If the key is revoked or out of funds, the bot stops giving AI answers and offers visitors a contact form until the key is restored: it does not switch to our key.
Which limits apply?
- The plan limits the number of bot answers per month.
- Daily cap: 15% of the monthly limit, at least 50 answers.
- Owner is warned at 80% of the monthly limit.
- With the sales playbook off, a ready answer to a common first question may be reused without calling the AI, and then it does not count towards the limit.
What is the client responsible for?
- The content of the knowledge base: the bot answers from the materials the client provides.
- Informing visitors of their website about the chat and data processing, including in the client's privacy policy.
- Lawful use: Rozmova must not be used for spam, fraud or collecting data without a legal basis.
Can the bot make mistakes?
Yes. Answers are written by an AI model, and it can be wrong even with a correct knowledge base. Conversations are visible in the client's dashboard: the client can check them, fix the knowledge base or reply personally. Important terms (prices, deadlines, guarantees) are best confirmed by a manager.
What about service availability?
We monitor the service, but standard plans have no uptime guarantee. An SLA is possible on a custom plan by agreement.
How do you stop using Rozmova?
The client can stop at any time: remove the widget code from the website and let us know. After that we delete the client's conversations, leads and knowledge base on request. How we process data: privacy policy and data processing agreement (in Ukrainian).
What happens if the terms change?
We will update this page and the "Updated" date under the heading, and notify clients of material changes by email.